Coach Agreement
Last updated 27 August 2026
When a client shares their results with you, you receive health information about another person. These terms cover what you agree to do with it. They are in addition to Bloodline's general terms.
These terms apply when you use Bloodline's coaching features. Bloodline holds no copy of your clients' data and cannot see or police what you do with it once you have read it, which is exactly why these commitments matter.
1. You need their agreement
Only accept results from someone who has knowingly chosen to share them with you. A client controls what they share and can stop at any time. Do not pressure anyone into sharing as a condition of working with you.
2. Use it only for coaching that person
Use a client's results only to support the work you are doing with that client. Do not use them for research, marketing, training a model, building a database, or any purpose the client did not agree to.
3. Do not pass it on
Do not share, publish, sell or forward a client's results to anyone else — including other clients, colleagues, sponsors, or on social media — without that client's explicit agreement each time.
4. Keep it secure, and let it go
Keep the device you view results on locked and protected. When a client stops sharing, or your working relationship ends, delete any copies you made outside Bloodline — exports, screenshots, notes and spreadsheets. Bloodline can remove their shared results from the app; it cannot reach copies you made elsewhere.
5. The screens report facts, not conclusions
Every screen that shows a result — the marker list, the charts, the summaries and your client roster — tells you whether a value sits inside or outside a published reference range, how it has changed, and which body published that range. Those screens do not diagnose, identify causes, or recommend treatment, supplements or medication. Do not present them as though they were a clinical assessment. The assistant is the exception, and the next two clauses cover it.
6. The assistant answers, but it is not a clinician
Bloodline includes an AI assistant that will explain what a marker is and what a result may mean. Its answers come from a language model. They can be confidently wrong, they are not medical advice, they are not a diagnosis, and they are not a substitute for a doctor. Do not forward an answer to a client as though it were your own assessment, and do not act on one clinically. The assistant answers about whichever profile is active on your device — which may be a client's — so treat what it says about them with the same care as anything else you hold.
7. Connecting your own AI provider sends data to them
By default the assistant runs entirely on your iPhone and nothing leaves it. If you add your own API key for a third-party provider, the questions you ask and the results needed to answer them are sent to that company and handled under their privacy policy, not Bloodline's. If the active profile is a client's, that is you sending their health information to a third party: you need their agreement first, and you are responsible for whether you may lawfully do it. The same applies if you turn on having a provider read imported reports.
8. Stay inside your scope of practice
Unless you are a qualified health professional acting in that capacity, do not diagnose conditions, prescribe or recommend medication, or advise a client to start, stop or change any treatment. Blood results can reflect serious illness. If something looks concerning, tell your client to see a doctor.
9. Ranges are context, not verdicts
Reference ranges vary by laboratory, method, and population, and some ranges in Bloodline are explicitly marked as not harmonised for Australia or as coming from a single laboratory. A result outside a range is not automatically a problem, and a result inside one does not rule anything out.
10. Minors and people you support
If a client is under 16, or cannot make this decision for themselves, make sure a parent or guardian has agreed before you accept their results.
11. Your legal obligations are yours
Holding another person's health information may carry obligations under privacy law where you operate — in Australia, the Privacy Act and the Australian Privacy Principles. Meeting those obligations is your responsibility, not Bloodline's. If you are unsure, get your own advice.
12. Protocols you record for a client
You can record a protocol or cycle for a client. It appears in their app under your name, and they can remove it. It is a shared record of what was agreed, not an instruction they are obliged to follow, and not a prescription. Recording something here does not make it safe, legal, or appropriate for that person, and does not transfer responsibility for it to Bloodline. If a client is taking something that carries real risk, say so plainly and tell them to involve a doctor.
13. If you break these terms
If you use client data in a way these terms prohibit, you may no longer use Bloodline's coaching features. Bloodline holds no copy of your clients' data and cannot retrieve or police what you do with it once you have seen it, which is precisely why these commitments matter.
Questions
Email privacy@bloodlineapp.com.au.